ServiceNow Global Capability Center (Noida)

ServiceNow's India Technology and Business Centre in Noida is one of the newer but fastest-growing enterprise software GCCs in India, reflecting ServiceNow's rapid scaling of India engineering capacity as the company chases its $15 billion revenue ambition. Established in 2019, the Noida centre has grown to approximately 3,500 engineers in just five years, working on Now Platform features, AI automation products, and enterprise workflow applications used by 80% of the Fortune 500. The centre's product ownership is genuine and growing — India engineers are building Now Assist, ServiceNow's generative AI feature set that embeds AI assistance across ITSM, HR, and customer service workflows.

Now Assist is ServiceNow India's most strategically important current engineering focus. Now Assist uses large language models to provide AI-powered assistance to IT service desk agents (summarising tickets, suggesting resolutions), HR professionals (answering employee queries, guiding through HR processes), and customer service representatives (drafting responses, retrieving knowledge). Building these AI features requires LLM fine-tuning on enterprise workflow data, responsible AI engineering to ensure accurate and safe outputs, and platform integration that makes AI assistance seamlessly available across ServiceNow's workflow applications.

ServiceNow India targets 5,000 employees by 2027, with growth in Now Assist AI, enterprise workflow automation, and new product verticals. The Sector 65 campus in Noida's IT corridor provides solid infrastructure, and ServiceNow's remarkable growth trajectory — from $1 billion to $11 billion revenue in a decade — creates an energetic, high-growth engineering culture that attracts ambitious software engineers and AI professionals in Delhi NCR's expanding talent pool.

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