MetLife, Inc. Global Capability Center (Gurugram)

MetLife's Global Operations Support Centre in Gurugram is one of the most established insurance sector GCCs in India, providing a comprehensive range of operations, analytics, and technology services supporting MetLife's global insurance businesses. Established in 2006, the centre has grown to approximately 6,500 professionals who work across actuarial analytics, claims operations technology, digital transformation, and enterprise IT — building the operational and analytical infrastructure that keeps a 150-year-old insurance company competitive in a digital era.

The most strategically important work at MetLife India is AI-driven claims automation and actuarial analytics modernisation. Claims automation teams are applying natural language processing to extract information from claims documents, computer vision to assess property damage from photographs, and machine learning to predict claim severity and detect fraud — capabilities that can dramatically reduce the time and cost of claims processing while improving accuracy. Actuarial analytics modernisation is replacing traditional actuarial models with cloud-based platforms using modern programming languages and automated model governance, enabling faster product pricing and risk assessment.

MetLife India targets 7,500 employees by 2027, with growth in AI, actuarial analytics, and digital customer experience technology. The DLF Cyber City campus in Gurugram provides an excellent working environment in Delhi NCR's premier business district, and MetLife's strong brand and stable insurance business model provide a reliable and growing mandate for the India centre's technology and operations work.

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