AIG Global Capability Center (Gurugram)

AIG's India Technology and Operations Centre in Gurugram is a mature insurance GCC that has served AIG's global operations for over 15 years, providing a stable base of actuarial analytics, claims operations technology, and enterprise IT support. Established in 2008, the centre has grown to approximately 4,000 professionals across insurance-specific technology domains — underwriting analytics, claims processing systems, actuarial modelling, and the data infrastructure that supports AIG's complex commercial and specialty insurance portfolio across more than 80 countries.

AIG India's most significant recent investment is in AI for claims and underwriting operations. Claims analytics tools use machine learning to automatically assess claim severity, detect fraud indicators, and route claims to the appropriate handling team — capabilities that reduce claims cycle time and improve cost management. Digital underwriting tools being built in Gurugram help commercial underwriters analyse complex risks more efficiently, drawing on structured and unstructured data from multiple sources to provide risk insights that support pricing and coverage decisions.

AIG India targets 4,500 employees by 2027, with growth in AI and digital transformation. The Unitech Cyber Park campus in Gurugram provides stable infrastructure in a well-established Delhi NCR IT location, and AIG's specialty insurance focus — covering complex commercial and financial risks that require significant analytical depth — creates an intellectually interesting environment for insurance technology and analytics professionals.

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